Crystal Stairs is one of the largest private non-profit child development corporations in the State of
California. We help families locate affordable and appropriate childcare through a variety of services,
working with childcare providers, educators, advocates, and community members to positively impact the
lives of over 25,000 children per year.
As an Employer-of-Choice, Crystal Stairs is proud of our cordial, collegial work culture. We are
committed to creating a family-friendly environment and encouraging employees to achieve work-life
balance. That’s why we offer your choice of flexible work schedules, with a paid lunch break: four 10-
hour day workweeks, four 9-hour days, and one 4-hour day, or a five 8-hour day workweek.
You’ll receive 2 weeks paid vacation to start, 3 weeks after 3 years, and 4 weeks annual vacation after 5
years. You’ll also receive 3 personal days per year, 8 holidays, and a paid holiday break between
Christmas and New Year’s which serves as an extra, “mini vacation”.
Our outstanding benefits include excellent HMO and PPO health and dental plans, as well as vision and
employee assistance plans. We also offer employer-paid life insurance, optional supplemental
life/dependant life insurance, and flexible spending accounts for health care and dependent care expenses.
We provide a 403b plan for new employees, and a 401k (with employer match & profit sharing), with
100% vesting after just four years.
If you’re ready for an enriching career, one with meaning and challenge, then Crystal Stairs is for you. Our
mission— to Make Crystal Stairs the Premiere Child Care and Child Development Agency in California—
is not an easy one. Yet, within it you will find significant achievement, satisfaction and reward. Ready to
make a difference? Join us!
                                 PROGRAM ASSISTANT II –CH&W
                                 *Uniquely Qualified Candidate Identified
What We’re Looking For:
Crystal Stairs in looking for a Program Assistant II who is primarily responsible for providing support to the
Outreach Specialist and CH&W management team. The Program Assistant II assists in the area of case
management file maintenance, scheduling appointments and follow-up, review of documentation, data entry,
preparing correspondence and eligibility determination.
OTHER RESPONSIBILITIES INCLUDE:
        Perform administrative and clerical functions
        Compose memos and correspondence
        Order, store, and distribute office supplies and outreach materials
        Assist with the design of flyers and newsletters
        Maintain filing system
        Maintain master schedule of presentations
        Maintain progress charts for Project’s goals
        Record and distribute meeting notes
        Data entry
        Maintain and update database
        Confirm venues, speakers, trainers and other project participants
        Provide word processing assistance to project staff
        Process incoming and outgoing mail
        Answer phone calls and assist clients with pre-screenings
        Provide information to clients by phone
        Arrange appointments for new enrollments
        Send program correspondence to clients
        Follow up on rescheduled appointments and no shows
        Perform other duties as assigned by Project Supervisor
EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:
     High Schools Graduate; some college preferred.
     Two to three years Customer Service or General Office experience required.
     Experience working with families receiving subsidized child care or other social support services.
     Requires excellent verbal and written communication skills.
     Must be flexible and able to manage multiple tasks and handle changing priorities and deadlines.
     Strong organizational and administrative skills and great attention to detail
     Requires considerable accuracy and ability to produce under tight deadlines.
     Requires excellent problem solving skills and ability to handle challenging customer calls or requests.
Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this
commitment, Crystal Stairs provides equal opportunity in all of our employment practices, including
selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without
regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin,
age, marital status, sexual orientation, gender, ethnic group identification, mental or physical
disability, pregnancy, childbirth and related medical conditions, or any other legally protected
status.