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Job Title: Customer Support Specialist Sr.

Company Name: Equifax
Location: Brea, CA
Profession: Account/Customer Support

Job Description:

Position Description
The Sr. Customer Support Specialist is an exciting opportunity to part of a dynamic and growing sales team.  This position combines the skills of a Sales Support Professional and an Inside Account Management Specialist.  

Desired individual will be responsible but not limited to the following:
- Work closely with FSB West strategic customers to ensure world class customer service
- Work on billing and pricing with Strategic accounts
- Provide contract assistance
- Credit file training for customers
- Assist Vice President and team with some administrative and travel tasks
- Sales team performance tracking
- Provide data quality report cards for customers


 


Position Requirements
The ideal candidate will have the following experience:

- 3+ years experience in a similar position in the Financial Services Industry
- Proven ability to meet deadline and commitments while multi-tasking
- Outstanding organization skills
- Exemplary verbal, written and communication skills
- Passion to do well
- Extensive working with experience in MicroSoft office products:  Word, Excel & PowerPoint


 


Preferred Skills
-BA Degree preferred but not required
-Ability to travel to customer sight, if necessary


Interested in this Job?
Select a profession to see top Jobfox jobs in Los Angeles.
This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
This profession covers individuals who deal with the day-to-day operational tasks of a call center. Operational areas of a call center include technical set-up, equipment configuration, workflow and workforce management.
This profession covers individuals who have management or oversight responsibilities within a customer service function. These individuals manage other staff members and create policies.
This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.
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