Inside Sales Representative
Job Summary
As an Inside Sales Representative, you are a key member of the Empower Sales Team with responsibilities for pre and post order support, customer service and problem resolution, and integrated sales efforts with third party reps and direct sales managers to close orders. Measures, metrics, and compensation are ultimately tied to sales team performance in meeting the Company’s orders growth and customer satisfaction targets.
Essential Functions
* Customer facing resource for initial screening and handling of phone and e-mail inquiries.
* Accurate and timely responses to inquiries, questions, and customer escalations.
* Maintain ongoing and accurate funnel of quotes and order status – stay connected with key sales personnel in the field and key customer contacts at designated, top accounts.
* Accountable for results as a member of the Sales Team for territory specific or market specific orders and assistance with identification (and closure) of opportunities.
* Generate quotes, enter orders, and work with sales management to organize sales to engineering “hand off” on new development contracts as they are received.
Qualifications
* Experience with or ability to understand our high power amplifier product line and end use markets/applications.
* Ability to interact with an array of technical and business resources (and an array of unique personalities) to solve problems and close action items tied to customer pre and post sales situations.
* Ability to recognize opportunities, assist with escalations of technical details, and integration of efforts among various reps and Empower sales/management resources.
* Ability to handle order entry tasks and other problem solving within the Vantage system and/or other sales order (and tracking) systems.
* Analytical and data reporting skills – proficiency with excel and related software.
* Good communications skills – verbal and written – for interactions with external customers and sales reps, and internal resources and management.
* Proficient in Microsoft Office applications.
* Ability to work independently and in a team environment.
* Bachelors Degree or equivalent experience.