PROGRAM ASSISTANT – STAGE 1
What We’re Looking For:
We are looking for a Program Assistant for our Approval Unit in the Stage 1 department to review and
process eligibility documentation of CalWorks parents. In this key role, you will serve as CalWORKs
customer service liaison by answering high volume incoming calls from the Department’s Call Center
via the Calling Queue and assisting walk in clients. You will also be responsible for ensuring that
provider and parent documents are accurate. In addition, you’ll provide quality customer service to clients.
You will also maintain child care documents for clients, handle photocopying and filing as needed and
perform various other program duties as requested.
RESPONSIBILITIES:
    • Create and maintain new parent or provider files, including filing required
        documentation.
    • Review and ensure proper documentation is provided.
    • Prepares forms, notices and correspondence regarding missing documentations, etc.
    • Enter client information on GEARS and other internal database
    • Make follow-up phone calls to providers regarding terminated parents
    • Set up appointments for new enrollments/re-certifications and/or follow up on
        rescheduled appointments and no-shows
    • Send letters to parents of documentation needed for re-certification
    • Maintain private agency waiting list by updating, editing and verifying info.
      Check for qualifying need, residence of families and child care needs within our service
  •
      area
      Sort and distribute incoming mail
  •
      Perform other duties as assigned
  •
EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:
• Some college preferred; High School graduate or equivalent required
• At least 1 year general office and customer service experience; experience working with
  parents receiving subsidized child care or social support services preferred
• Experience with MS Excel and Word
• Requires excellent verbal and written communication skills.
• Requires excellent problem solving skills and ability to handle challenging customer calls or
  requests
• Requires considerable accuracy and ability to produce under tight deadlines.
• Strong customer service skills
• Strong organizational and administrative skills.
• Ability to prioritize and handle multiple tasks
• Ability to work flexible hours as needed to complete required tasks in a timely manner.
• Ability to handle sensitive and confidential issues/matters
• Ability to work variable days and hours and site locations as needed for special projects
• Excellent work ethic, including attendance and punctuality
• Bilingual English/Spanish a plus.