Job Description: Women’s Health Department Manager
Definition:
The Women’s Health (WH) Program Manager is responsible for the operational oversight and contract compliance of the Women’s Health grants and contracts (Family Planning, CPSP, CDP, Title X and Family Pact) within the primary care setting. The WH Program Manager will work closely with the Women’s Health Program Administrator, the Site Administrator, providers and other members of the health care team to define and achieve the program objectives and improve the quality of women’s health care within the NEVHC service area.
Responsibilities:
1. Is responsible for the supervision of the departmental staff, annual performance evaluations, arranging staff training including competency updates, scheduling employee shift and staff work assignments, and taking disciplinary action when needed.
2. Continuously oversees the flow of the department, adjusting assignments and schedules to provide departmental work efficiency, resulting in the most optimal care, ensuring delegation based on the legal scopes of practice of the subordinates, and on the preparation and capability needed in the tasks to be delegated.
3. Implements site and program goals, objectives, and tasks of all grants and contracts comprising Women’s Health Services.
4. Participates in the NEVHC Quality Management process through the clinic’s Quality Council. Works closely with the Quality Improvement Team, monitors and evaluates programs and services for compliance and quality of care. Makes recommendations regarding operational policies and procedures, staff development, clinical delivery and care etc., to assure adequate compliance with funding source requirements.
5. In collaboration with the WH Program Administrator, WH Medical Director, The Director of Nursing, the Chief Operating Officer, the Chief Medical Officer, Program Directors, and Clinic Administration; develop and implement clinical polices and procedures to assure competent personnel are available.
6. Assists in the implementation of protocols and procedures, and staff training to enable staff to provide accurate, appropriate, and consistent health education to patients in the department. Track and monitor competency levels of all clinical staff in accordance with corporate standards for clinical practice.
7. Refers clinical issues to appropriate clinical staff for technical assistance.
8. Provides oversight and technical expertise in patient and third party billing regarding Women’s Health Services.
9. Participates in the development and modifications to existing grants and contracts, prepares progress reports, and provides input for budget and statistical report preparation.
10. Acts as a client advocate, as circumstances require, by initiating action to improve health care or to change decisions or activities which are against the interests or wishes of the client, and by giving the client the opportunity to make informed decisions about health care before it is provided.
11. Assures compliance with program indicators and procedures relating to CPSP, Family PACT, and CDP, (e.g.: pap follow-up, mammography follow-up) and similar special programs.
12. Conducts or assists with audits and reviews to monitor for compliance. Prepares or supervises the preparation of periodic reports, statistics, and studies.
13. Ensures adherence and implementation of patient follow-up procedures, including broken appointments and abnormal lab follow-up procedures.
14. Assists in the training of staff to implement the patient scheduling system according to the template and continuously monitors correct utilization.
15. Assists with the implementation of clinic policies and procedures within the health center, working in concert with other staff to resolve interdepartmental issues, recommending changes in policies and procedures as needed.
16. Attends meetings as assigned by the Women’s Health Program Administrator or Clinic Administrator.
17. Represents NEVHC and Women’s Health Program within the community.
18. Participates in new program development activities.
19. Customer Service- Treats customers, patients, co-workers, and others with dignity, respect and trust. Is able to work effectively by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues. Addressing problems and issues constructively to find mutually acceptable and practical solutions; addressing others by name, title or other respectful identifier, and respecting the diversity of our workplace in actions, words, and deeds.
20. Participates in all safety programs which may include assignment to a site emergency response team.
21. Participates in hazardous waste and infection control assignments as required in the health center which may include being designated as an emergency responder to a hazardous substance release or spill; performing infection control data collection, evaluation, reporting and follow-up as specified in the NEVHC clinical health services policy and procedures manual.
22. Performs other duties as required or as assigned by Supervisor(s).
Qualifications:
1. BS/BA in health related field preferred.
2. Five or more years of supervisory and program management experience within a community clinic or health care setting. Must also have an understanding of grant and contract management.
3. Must be able to communicate tactfully and empathetically, with cultural sensitivity; with staff and patients.
4. Bilingual Spanish and English preferred.
5. Must possess excellent interpersonal and supervisory skills.
6. Experience working with low income, multiethnic populations.
7. Current, valid CA Driver's License, valid vehicle liability insurance, and an available vehicle needed.
8. Must maintain a current Cardio-Pulmonary Resuscitation certification, in compliance with corporate CPR policy.
9. Must be willing and able to work a varied and flexible schedule to accommodate the needs of NEVHC and its patients.
10. Must be computer literate and able to demonstrate knowledge of basic computer skills and use of the Internet.
11. The MIS Patient Information System access level is 2.
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