Job Description |
Communicate, implement, and assist dealer parts and service departments, in the Charlotte, North Carolina area and surrounding areas, through programs, policies, and procedures which develop and maintain a well-managed, profitable parts and service department, while developing a long-term professional relationship with dealers in the assigned district.
RESPONSIBILITIES:
1)Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.
2)Monitor and advise Regional management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
3)Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability.
4)Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc.
5)Provide automotive technical guidance/recommendations to dealership service personnel.
6)Process, resolve, and close customer inquiries
REQUIREMENTS
1)Five years of professional exempt level automotive retail/wholesale experience including three years as a District Parts/Service Manager.
2)Bachelor’s degree or equivalent combination of education and experience.
3)Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
4)Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
5)ASE certification in four or more areas.
Special Requirements:
1)Extensive travel is often required.
2)Must maintain a valid driver’s license and a MMSA approved driving record |
% Travel Required |
75% |
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