Manager of Data Center and Network

Tracking Code

33.09

Job Description

POSITION DEFINITION:  Manager of Data Center and Networks

The individual in this position reports to the Director of Information Technology with the responsibility for providing strategic leadership and vision in the development and implementation of the information technology infrastructure. 

The incumbent will provide the appropriate level of security for company information by recommending, implementing, and supporting hardware, software, and security policies. The incumbent will work closely with other IT management and decision makers at various business units to identify, recommend, develop, implement, manage and support cost-effective technology solutions for maximum productivity and service support.

ACCOUNTABILITY:

As a responsible administrator, the incumbent will lead the organization to its greatest potential by ensuring compliance with applicable standards, network security issues, laws, policies and procedures relative to information technology infrastructure. This individual is responsible for managing a 24x7 Data Center and the company’s Network infrastructure, including monitoring and reporting on the performance of all Data Center equipment (AS/400, Servers, Network, etc.) to ensure continued availability. 

 This individual will proactively identify requirements for infrastructure and operation expansion based on current and projected activity to exceed customer’s expectations. The individual  in this position is accountable for ‘building a culture of service’  among their IT team by giving them the necessary training to provide a level of service that is in line with the strategic goals of the organization.

Summary of Key Responsibilities

The incumbent supervises a diverse team with responsibilities for company-wide information technology infrastructure. The following are key position responsibilities:

Serves in the capacity as advisor to the IT Director on the creation of a strategic information technology infrastructure plan and guiding long range plan for business continuity planning

Identifies and advises management on emerging information infrastructure technologies to be assimilated, integrated, and introduced within the company

Instills world class customer service attitude in team personally demonstrating a passion for this on a regular basis and by providing timely coaching/counseling to team

Directs and manages Data Center and Network computing equipment plans, policies, programs and schedules for business and finance data processing, computer services, and network communications to accomplish corporate goals and objectives

Establishes key performance indicators (e.g. SLA’s), measuring and reporting results against those to internal customers

Provides vision, leadership, and rapid deployment oversight to ensure the company’s infrastructure technology keeps pace with business demands

Identifies and implements appropriate security policies and procedures for the Data Center and Network to include, Sox compliance, testing, and certification of all back-up and disaster recovery procedures and plans

Manages enterprise infrastructure development and support to budget, schedule, scope, and quality guidelines

Ensure availability of infrastructure through training, documentation, maintenance, release management, change management, and other best practices

Manages vendor/product evaluation and selection process, including oversight of the purchasing of Information Technology products and services

Reviews and approves major contracts for computing and information technology services and equipment

Other duties as assigned

Required Experience

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILL REQUIREMENTS

Bachelor’s degree or equivalent combination of education/experience in Computer Science, Information Systems or related field; an advanced degree is preferred

Ten (10+) years of information technology experience with demonstrated experience in creating and achieving results of an IT strategic plan

Strong management capabilities, preferably with experience in a matrix organization with diverse geographic entities; experience with significant project management and operational support in a complex environment. This include, successful implementation of infrastructure best practices

Proven experience in IT Management, planning, organization, and development, including managing a team responsible for 24/7 support of mission critical systems

Experienced with broad set of corporate IT initiatives; operations support, data storage and LAN/WAN in a Linux/UNIX/Windows environment; IBM AS 400, HP UX, etc.

Experience in strategic planning and execution. Knowledge of contracts, negotiating, and change management.

Strong working knowledge of switch/router hardware, network services, firewalls, and DMZ principles

Experience implementing server virtualization

Excellent track record of carrying projects through from conception through implementation, on time and on budget

Outstanding written and verbal communication and interpersonal skills.

Demonstrated success in recruiting, managing, and developing an outstanding and diverse  team of IT professionals

Strong leadership, coaching, and people management skills with the ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects. Ability to participate in and facilitate group meetings

Experience/certifications relating to Six Sigma/ITIL and SOX preferred

Prior experience managing a network team highly desired

Knowledge of PBX and VoIP technology a plus 

QUALITIES OF A SUCCESSFUL PROFESSIONAL IN THIS POSITION

A strategic and visionary business partner who is willing to learn

Flexible, thoughtful, accountable, approachable and passionate about work

Collaborative business partner who can show business results

Excellent customer service support with a ‘can-do’ attitude

Other Required Skills:

Trustworthy; strong personal integrity; emotional maturity

Demonstrates strong level accountability and ownership

Executes with discipline and urgency

Demonstrated impact and influencing skills

Collaborative/Team oriented

Exhibits professionalism with internal and external contacts

Organized with strong attention to detail and time management skills

High degree of initiative; self-starter 

COMPETENCIES

Communication

Ensures department is well informed, at all times, of changes and news worthy events within the company

Effectively communicates relevant IT-related information to superiors

Handles difficult personnel situations directly, using appropriate discretion, HCM advice, and respect for the individual

Management

Exercises staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives

Responsible for Data Center/Network staffing and budgeting projections on a company-wide basis

Leadership

Achieves excellence in all areas of business

Champions change and effectively manages the implementation of new ideas and continuous process improvement

Teamwork

Reinforces team approach throughout practice both on client projects and internal initiatives

Supports and solicits input from team members at all levels within the organization

Client Management

Communicates effectively with internal clients to identify needs and evaluate alternative business solutions and strategies

Continually defines ways to increase internal client satisfaction and deepen client relationships; provides timely resolution to internal client issues

Performance Development

Participates in all programs and enforces all policies relating to performance evaluations and on-doing development planning

Reviews performance evaluations for consistency

Creates an environment where each employee can successfully achieve professional career path goals

Job Location

San Dimas, CA, US.

Position Type

Full-Time/Regular

Salary

DOE-DOQ